RETURNS, EXCHANGES & REFUND POLICY

Last Updated: September 2026

We want customers to receive food that is safe, correctly supplied and as described.

Because our products include prepared, ready-to-eat, perishable and other food items, returns are handled differently from ordinary non-food products.

1. Change of Mind

Where food is liable to deteriorate or expire rapidly, the standard cancellation rights that apply to many online purchases may not apply.

For food safety and hygiene reasons, we generally cannot accept physical returns of delivered food products simply because a customer has changed their mind.

For sealed or non-perishable products, any applicable statutory cancellation rights will continue to apply.

Nothing in this policy limits your statutory consumer rights.

2. Faulty, Damaged or Incorrect Food

Please contact us promptly if:

• You receive the wrong product;

• Part of your order is missing;

• Packaging is damaged or leaking;

• Food appears spoiled or unsafe;

• The product is materially different from its description;

• There is another genuine quality or safety problem.

We may ask you to provide:

• Your order number;

• A description of the problem;

• Photographs of the food;

• Photographs of the packaging or label.

Please do not consume food that you reasonably believe may be unsafe.

3. Available Remedies

After reviewing your claim, and depending on the circumstances and your legal rights, we may provide:

• A replacement;

• A partial refund;

• A full refund; or

• Another appropriate remedy.

4. Exchanges

Because of food safety and hygiene requirements, we generally do not operate a conventional product exchange system for food that has already been delivered.

If the wrong food has been supplied, please contact us and we will review the matter and provide an appropriate remedy.

5. Taste and Personal Preference

Individual preferences relating only to taste, texture, appearance or spice level do not necessarily mean that a food product is defective.

However, genuine food quality, safety or description issues will be investigated.

6. Allergies and Intolerances

Customers should review the allergen information provided for the relevant product before ordering.

If you have a serious food allergy or intolerance and require additional information, please contact us before completing your order.

If you believe that incorrect allergen information has been supplied, do not consume the food and contact us immediately.

7. Order Cancellation

If you wish to cancel an order, contact us immediately.

Where preparation has not begun and the order has not been dispatched, we will make reasonable efforts to cancel it.

Because food may be prepared shortly after an order is received, we cannot guarantee that cancellation will be possible.

Your statutory rights remain unaffected.

8. Refund Method

Approved refunds are normally issued to the original payment method.

Please allow additional time for your bank, card issuer or payment provider to process the refund after it has been issued by us.

9. Contact

Telephone:

+44 7454 453126

Email:

[YOUR CUSTOMER SERVICE EMAIL]

Please include your order number when contacting us about an order.