SHIPPING & DELIVERY POLICY

Last Updated: September 2026

This Shipping & Delivery Policy applies to orders placed through chinabentley.co.uk.

1. Order Processing

We aim to prepare and process orders as quickly as reasonably possible after payment has been successfully received.

Because we sell prepared and ready-to-eat food products, processing and delivery arrangements may vary depending on:

• Product availability;

• Food preparation requirements;

• Storage requirements;

• Delivery destination;

• Courier availability;

• Weekends and public holidays;

• Weather and circumstances outside our reasonable control.

Available delivery options, charges and estimated delivery information will be displayed at checkout where applicable.

2. Delivery Areas

We deliver only to addresses that are eligible for delivery through the options available on our website.

If we are unable to deliver to the address provided, we may contact you to arrange an alternative solution or cancel the affected order and provide an appropriate refund.

3. Delivery Charges

Delivery charges, where applicable, will be shown before you complete your purchase.

You will have the opportunity to review the total order cost before making payment.

4. Food Safety During Delivery

Food will be prepared, packaged and transported using methods appropriate to the type of product.

Where refrigeration, insulated packaging or other temperature controls are required, appropriate delivery arrangements will be used where reasonably necessary.

Customers should check the product packaging and follow any storage, refrigeration, freezing, cooking, reheating and use-by instructions provided.

5. Receiving Your Delivery

Please ensure that:

• The delivery address is accurate;

• Someone is available to receive the order where necessary;

• Food requiring refrigeration is stored appropriately as soon as possible after delivery.

If delivery instructions are provided, we will make reasonable efforts to follow them, but we cannot guarantee that all requests can be fulfilled.

6. Incorrect Address

Customers are responsible for entering a complete and accurate delivery address.

If you notice an error after placing your order, please contact us immediately.

We cannot guarantee that an address can be changed after an order has entered preparation or has been dispatched.

Where delivery fails because the customer supplied an incorrect or incomplete address, a refund may not be available for perishable food that cannot safely be resold.

This does not affect your statutory rights.

7. Delayed Delivery

Delivery estimates are estimates unless we expressly agree otherwise.

Delays may occur because of circumstances outside our reasonable control, including:

• Severe weather;

• Courier disruption;

• Traffic;

• Public holidays;

• High order volumes;

• Technical problems.

If your food has been significantly delayed and you believe its safety or quality has been affected, please contact us before consuming it.

8. Damaged or Unsafe Deliveries

Please contact us as soon as possible if your order:

• Arrives damaged;

• Has broken or leaking packaging;

• Is missing products;

• Contains incorrect products;

• Appears spoiled or unsafe to consume.

Please provide your order number and clear photographs of the product and packaging where reasonably possible.

9. Contact

CHINA TOWN TAKEAWAY (GILLINGHAM) LIMITED

Trading / Restaurant Address:

167 Bentley Road

Doncaster

DN5 9TB

United Kingdom

Telephone:

+44 7454 453126

Email:

[YOUR CUSTOMER SERVICE EMAIL]